Elevate student support services on your campus — and sustain the impact for years to come
As a nonprofit organization dedicated to supporting students for 25 years, InsideTrack knows that institutions are dealing with declining enrollment numbers, lower retention rates and increasing staff burnout. That’s why we created Empowering Teams, Transforming Outcomes: A guide to building a holistic in-house student support program. This in-depth resource is packed with lessons learned from supporting more than 150 partners to embed coaching into their student support and guidance — plus insights from dozens of higher ed leaders across the country. As part of our mission to advance all learners and the organizations that serve them, we share this actionable guide with you to empower your teams with tangible coaching skills — and to catalyze transformation at your institution.
Take your student support services from transactional to transformational
Throughout this report, you'll learn how to maximize the power of Coaching Development and Training programs, embed a research-proven methodology across student-facing teams, and ultimately create a sustainable in-house coaching program. In this report, higher ed leaders share their expertise and insights on how to:
- Assess institutional needs and readiness
- Choose an evidence-based methodology
- Nurture internal culture to sustain impact
- Secure sustainable funding sources
You'll also get firsthand examples from three different institutions at various stages of their in-house coaching journey. California State University Bakersfield has embraced its mission to serve all students — with a special focus on their large population of Hispanic learners — by funding a multi-year Coaching Development and Training program with InsideTrack. Loyola University New Orleans, having worked with InsideTrack to build a highly successful in-house coaching program, has expanded that program to online learners — further extending the impact. And years after their pilot program with InsideTrack ended, Austin Community College has carried on the transformation via InsideTrack's train-the-trainer program, training more than a hundred new coaches — and counting.
Plus, explore a trio of ready-to-use tools that can help your college or university take the necessary steps to start revamping your student support processes today:
- Planning guide for institutional transformation
- Change management best practices checklist
- Funding options for student support initiatives
Building capacity that lasts
The challenges faced by students and their schools will continue to make degree completion a daunting journey. And institutional bandwidth remains a concern for colleges and universities across the country. By equipping student support staff with evidence-based coaching frameworks, institutions can grow their capacity for student support in a manner that can be sustained — extending the impact of this holistic approach to more students who need it. The goal of this guide is to provide you with a field-tested roadmap for making it happen.
This custom content is sponsored by InsideTrack and developed by Inside Higher Ed's sponsored content team. The editorial staff of Inside Higher Ed had no role in its creation.
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